Strategic Conflict Management for Professionals Module 2 builds on the basics of interest-based mediation which focuses on finding solutions based on the interests of disputing parties and dispute resolution concepts covered in Module 1.

This three-day programme conducted by SAL-SMC is highly interactive with role plays and exercises and is taught by experienced faculty. It is suitable for anyone who wants to be trained in mediation, including lawyers, C-suite executives, professionals, managers and other executives who want to advance their professional skills.

Participants will be able to:

• Learn advanced concepts in interest-based conflict management
• Use tried-and-tested mediator strategies and approaches
• Apply advanced tools for effective communication
• Recognise the legal and ethical issues in mediation
• Acquire techniques to overcome impasse
• Receive insights into drafting settlement agreements