Other Disputes
Nature of dispute
You are a healthcare institution and you face complaints from patients. Perhaps it is regarding dissatisfaction over patient care, quality of service provided or incorrect billings.
How we can help
Mediation
Mediation is a voluntary process where a neutral third-party, the mediator, facilitates the disputants’ negotiation process for a private and amicable settlement.
Healthcare Schemes
Public and private healthcare institutions can settle such disputes by applying for mediation under the Healthcare Mediation Scheme (for disputes above $10,000) or Small Case Healthcare Mediation Scheme (for disputes below $10,000). Both schemes are supported by MOH Holdings Pte Ltd (MOHH).
Fees
For the fees and other information on the Healthcare Mediation Scheme or Small Case Healthcare Mediation Scheme, please contact MOHH at +65 9116 9364 or [email protected]. Alternatively, please click here to visit their website.
Mediation Procedure
For cases that are not eligible under the MOHH mediation schemes, parties can mediate under SMC’s Mediation Procedure.
Fees
Parties pay the mediation fees below for the Mediation Procedure.
| MEDIATION PROCEDURE FEE (For disputes up to $60,000) |
||
| A non-refundable filing fee of $27.25 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. |
||
| Sum in dispute | Mediation fees | Hourly rate |
| Up to $20,000 | $218.00 | $54.50 |
| Above $20,000 and up to $40,000 | $305.20 | $76.30 |
| Above $40,000 and up to $60,000 | $392.40 | $98.10 |
| * The figures above are in Singapore dollars and inclusive of GST.
** Each party will be charged a mediation fee for up to 4 hours of mediation. When the mediation extends beyond the 4 hours, each party will be charged at the applicable hourly rate as indicated above for each additional hour (or part thereof). |
||
| MEDIATION PROCEDURE FEE (For disputes above $60,000) |
|
| A non-refundable filing fee of $272.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. | |
| Sum in dispute | Mediation fees |
| Above $60,000 and up to $100,000 | $981.00 per party per day |
| Above $100,000 and up to $250,000 | $1,308.00 per party per day |
| Above $250,000 and up to $500,000 | $2,997.50 per party per day |
| Above $500,000 and up to $1,000,000 | $3,542.50 per party per day |
| Above $1,000,000 and up to $2,500,000 | $4,632.50 per party per day |
| Above $2,500,000 and up to $5,000,000 | $5,722.50 per party per day |
| Above $5,000,000 and up to $10,000,000 | $7,030.50 per party per day |
| Above $10,000,000 and up to $20,000,000 | $8,447.50 per party per day |
| Above $20,000,000 and up to $50,000,000 | $10,082.50 per party per day |
| Above $50,000,000 | $12,262.50 per party per day |
| * The figures above are in Singapore dollars and inclusive of GST. | |
Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.
For more information, please refer to the mediation procedures and fees on the Documents & Forms page:
Neutral Evaluation
Alternatively, SMC also offers neutral evaluation where an unbiased third party hears your case either through written briefs and/or oral presentations.
SMC works with a distinguished panel of neutral evaluators comprising former Supreme Court judges, judicial commissioners and senior counsel with extensive experience and knowledge in deciding legal issues.
This adjudicatory process, where the neutral evaluator considers the merits of your case, such as technical evaluations or points of law, allows contending parties to better understand the strengths and weaknesses of their case.
Parties can choose whether to have a binding opinion or not and opt for a documents-only evaluation or an evaluation with hearing(s). Where parties choose to have a binding opinion, neutral evaluation allows parties to have a speedy and cost-effective ruling, avoiding hefty litigation or arbitration bills. The process is entirely private and confidential.
Fees
Parties will have to pay SMC’s administrative fee, which is dependent on the sum of the dispute set out below.
| SMC’S ADMINISTRATIVE FEE | |
| Sum in dispute | Mediation fees |
| Up to $500,000 | $763.00 |
| $500,001 to $1,000,000 | $1,090.00 |
| $1,000,001 to $5,000,000 | $1,635.00 |
| Above $5,000,000 | $2,180.00 |
| * The figures above are in Singapore dollars and inclusive of GST. | |
In addition, they will have to pay the neutral evaluator whose rate may range from $500 –$1,200 per hour depending on their experience. The cost of the neutral evaluation will depend on the total number of hours spent by the neutral evaluator, which in turn is dependent on the nature and complexity of the dispute.
Other optional expenses include charges for venue and refreshments.
For more information, please refer to the neutral evaluation rules and fees on the Documents & Forms page:
Nature of dispute
As a Private Education Institution (PEI), you may be in a dispute with a student over issues relating to enrolment, course fees, the quality of courses and/or teachers, disciplinary issues or course administration.
How we can help
SMC offers a Mediation-Arbitration Scheme in conjunction with the Committee for Private Education (CPE) and the Singapore Institute of Arbitrators that provides PEIs with mediation and arbitration services for all disputes arising from contracts between themselves and their students.
The mediation process for the Scheme is governed by the CPE Mediation-Arbitration Scheme Rules and subject to the Private Education Act (Cap 247A) and the Private Education (Dispute Resolution Schemes) Regulations 2016.
For student-initiated mediations that are referred by CPE, PEIs are bound by the Act to attend the mediation. However, if PEIs initiate the mediation through CPE, the student may opt not to attend.
Fees
Two tiers of mediation fees apply depending on the claim amounts.
CPE MEDIATION-ARBITRATION SCHEME |
||
| Fees paid by student | Fees paid by private education institutions | |
| Claims less than or equal to $30,000 | $156.96 | $627.84 |
| Claims above $30,000 up to $100,000 | $501.40 | $2005.60 |
| * The figures above are in Singapore dollars and inclusive of GST. | ||
For claims exceeding $100,000 please refer to the Mediation Procedure below.
For more information, please refer to the CPE Mediation-Arbitration Scheme Mediation Rules and Fees below:
- Committee for Private Education Mediation-Arbitration Scheme Mediation Rules
- Committee for Private Education Mediation-Arbitration Scheme Fees
Mediation Procedure
For private education disputes where the claim amount exceeds $100,000, you can apply for the Mediation Procedure.
SMC will help parties to appoint a mediator and arrange a mediation venue.
Fees
Parties pay the mediation fees below for the Mediation Procedure.
| MEDIATION PROCEDURE FEE (For disputes above $60,000) |
|
| A non-refundable filing fee of $272.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. | |
| Sum in dispute | Mediation fees |
| Above $60,000 and up to $100,000 | $981.00 per party per day |
| Above $100,000 and up to $250,000 | $1,308.00 per party per day |
| Above $250,000 and up to $500,000 | $2,997.50 per party per day |
| Above $500,000 and up to $1,000,000 | $3,542.50 per party per day |
| Above $1,000,000 and up to $2,500,000 | $4,632.50 per party per day |
| Above $2,500,000 and up to $5,000,000 | $5,722.50 per party per day |
| Above $5,000,000 and up to $10,000,000 | $7,030.50 per party per day |
| Above $10,000,000 and up to $20,000,000 | $8,447.50 per party per day |
| Above $20,000,000 and up to $50,000,000 | $10,082.50 per party per day |
| Above $50,000,000 | $12,262.50 per party per day |
| * The figures above are in Singapore dollars and inclusive of GST. | |
Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.
For more information, please refer to the Mediation Procedure rules and fees on the Documents & Forms page:
Nature of dispute
In today’s world, intellectual property has become increasingly valuable. Disputes arising from intellectual property have therefore taken on more significance than physical property.
An example of an intellectual property dispute could involve someone copying your organisation’s work and selling it without prior approval. Or maybe a disgruntled employee has stolen trade secrets and sold them to a competitor. Perhaps you find yourself in hot water for manufacturing a patented product without first getting a licence. Or maybe a competitor has rebranded and come up with a new name and logo so similar to yours, it causes confusion for clients.
How we can help
Mediation
Mediation is a voluntary process where a neutral third-party, the mediator, facilitates the disputants’ negotiation process for a private and amicable settlement.
The Intellectual Property Office of Singapore (IPOS) offers the Revised Enhanced Mediation Promotion Scheme (REMPS) to provide subsidies for the mediation of disputes arising from intellectual property claims. SMC is one of the mediation service providers under the Scheme.
Under REMPS, parties will be subsidised up to $10,000, or up to $14,000 if their dispute includes issues on foreign IP rights. Approval of the subsidies is at the sole discretion of IPOS. The Scheme is available until 31 March 2025 or until the fund of $180,000, which has been set aside in this Scheme, is drawn down.
Fees
Parties pay the mediation fees below for the IPOS Revised Enhanced Mediation Promotion Scheme.
|
INTELLECTUAL PROPERTY OFFICE OF SINGAPORE (NON-MONETARILY QUANTIFIABLE) |
||
| Sum in dispute | Mediation fee | Filing fee |
| Non-quantifiable | $$2,997.50 per party per day | $272.50 per party |
|
* The figures above are in Singapore dollars and inclusive of GST. |
||
|
INTELLECTUAL PROPERTY OFFICE OF SINGAPORE (MONETARILY QUANTIFIABLE) |
||
| Sum in dispute | Mediation fee | Filing fee |
| Above $60,000 to $100,000 | $981.00 per party per day | $272.50 per party |
| Above $100,000 up to $250,000 | $1,308.00 per party per day | $272.50 per party |
| Above $250,000 up to $500,000 | $2,997.50 per party per day | $272.50 per party |
| Above $500,000 up to $1,000,000 | $3,542.50 per party per day | $272.50 per party |
| Above $1,000,000 up to $2,500,000 | $4,305.50 per party per day | $272.50 per party |
| Above $2,500,000 up to $5,000,000 | $4,687.00 per party per day | $272.50 per party |
| Above $5,000,000 | $5,177.50 per party per day | $272.50 per party |
|
* The figures above are in Singapore dollars and inclusive of GST. |
||
For more information on the fees, please refer to the IPOS Revised Enhanced Mediation Promotion Scheme fees on the Documents & Forms page:
For more information on the IPOS Revised Enhanced Mediation Promotion Scheme, please click here.
Mediation Procedure
For cases that are not eligible under the IPOS Revised Enhanced Mediation Promotion Scheme, parties can mediate under SMC’s Mediation Procedure.
| MEDIATION PROCEDURE FEE (For disputes up to $60,000) |
||
| A non-refundable filing fee of $27.25 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. |
||
| Sum in dispute | Mediation fees | Hourly rate |
| Up to $20,000 | $218.00 | $54.50 |
| Above $20,000 and up to $40,000 | $305.20 | $76.30 |
| Above $40,000 and up to $60,000 | $392.40 | $98.10 |
| * The figures above are in Singapore dollars and inclusive of GST.
** Each party will be charged a mediation fee for up to 4 hours of mediation. When the mediation extends beyond the 4 hours, each party will be charged at the applicable hourly rate as indicated above for each additional hour (or part thereof). |
||
| MEDIATION PROCEDURE FEE (For disputes above $60,000) |
|
| A non-refundable filing fee of $272.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. | |
| Sum in dispute | Mediation fees |
| Above $60,000 and up to $100,000 | $981.00 per party per day |
| Above $100,000 and up to $250,000 | $1,308.00 per party per day |
| Above $250,000 and up to $500,000 | $2,997.50 per party per day |
| Above $500,000 and up to $1,000,000 | $3,542.50 per party per day |
| Above $1,000,000 and up to $2,500,000 | $4,632.50 per party per day |
| Above $2,500,000 and up to $5,000,000 | $5,722.50 per party per day |
| Above $5,000,000 and up to $10,000,000 | $7,030.50 per party per day |
| Above $10,000,000 and up to $20,000,000 | $8,447.50 per party per day |
| Above $20,000,000 and up to $50,000,000 | $10,082.50 per party per day |
| Above $50,000,000 | $12,262.50 per party per day |
| * The figures above are in Singapore dollars and inclusive of GST. | |
Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.
For more information, please refer to the mediation procedure and fees on the Documents & Forms page:
Neutral Evaluation
Alternatively, SMC also offers neutral evaluation where an unbiased third party hears your case either through written briefs and/or oral presentations.
SMC works with a distinguished panel of neutral evaluators comprising former Supreme Court judges, judicial commissioners and senior counsel with extensive experience and knowledge in deciding legal issues.
This adjudicatory process, where the neutral evaluator considers the merits of your case, such as technical evaluations or points of law, allows contending parties to better understand the strengths and weaknesses of their case.
Parties can choose whether to have a binding opinion or not and opt for a documents-only evaluation or an evaluation with hearing(s). Where parties choose to have a binding opinion, neutral evaluation allows parties to have a speedy and cost-effective ruling, avoiding hefty litigation or arbitration bills. The process is entirely private and confidential.
Fees
Parties will have to pay SMC’s administrative fee, which is dependent on the sum of the dispute set out below.
| SMC’S ADMINISTRATIVE FEE | |
| Sum in dispute | Mediation fees |
| Up to $500,000 | $763.00 |
| $500,001 to $1,000,000 | $1,090.00 |
| $1,000,001 to $5,000,000 | $1,635.00 |
| Above $5,000,000 | $2,180.00 |
| * The figures above are in Singapore dollars and inclusive of GST. | |
In addition, they will have to pay the neutral evaluator whose rate may range from $500 – $1,200 per hour depending on his/her experience. The cost of the neutral evaluation will depend on the total number of hours spent by the neutral evaluator, which in turn is dependent on the nature and complexity of the dispute.
Other optional expenses include charges for venue and refreshments.
For more information, please refer to the neutral evaluation rules and fees on the Documents & Forms page:
Nature of dispute
Estate agencies facing contractual or other issues with clients may look to the Council for Estate Agencies (CEA) for assistance. Disputes may relate to alleged breaches of the Estate Agents Act, Code of Ethics and/or professional client care.
How we can help
SMC is a prescribed dispute resolution centre for the CEA Mediation Sub-scheme.
Through this Sub-scheme, CEA provides mediation for disputes between estate agencies or their agents and their clients as follows:
- For disputes which arise from estate agency agreements signed by a licensed estate agent and their client on or after 1 January 2011;
- In the form prescribed under the Estate Agents (Estate Agency Work) Regulations 2010 for the sale, purchase or lease of residential property in Singapore whether on:
a) a non-exclusive basis; or
b) an exclusive basis.
The mediation process is governed by the CEA Mediation Rules, the Estate Agents Act (Cap 95A) and the Estate Agents (Dispute Resolution Schemes) Regulations 2011.
All parties are to give their consent before the mediation can take place. If a client initiates the mediation, the estate agent/agency endorses its consent as per the CEA mediation rules. If the estate agent/agency initiates the mediation, it is the responsibility of the estate agent/agency to obtain the client’s signature on the form which signifies the client’s agreement for mediation.
Fees
The mediation fee below is pegged to the quantum of the claim. It starts from $324.00 (inclusive of GST) per party.
|
COUNCIL FOR ESTATE AGENCIES MEDIATION SUB-SCHEME |
||
| Quantum of Claim | Fee for Client | Fee for licensed estate agent |
| Up to $30,000 | $327.00 | $327.00 |
| Above $30,000 and up to $100,000 | $1,253.50 | $1,253.50 |
| Above $100,000 | SMC’s prevailing fees schedule under the SMC’s Procedure Rules shall apply. | |
| * The figures above are in Singapore dollars and inclusive of GST. | ||
For more information, please refer to the Council for Estate Agencies Mediation Rules and Fees on the Documents & Forms page:
Nature of dispute
Most types of civil disputes can be mediated. Apart from matters that are criminal in nature or that have a public policy interest, there are no restrictions to the type of conflicts that can be mediated at SMC nor any upper limit on the quantum in dispute.
SMC can help you with any disputes. We provide the services for Mediation Procedure, as well as Neutral Evaluation for those whose disputes do not fall into any categories listed on Our Services.
How we can help
Mediation
Mediation is a voluntary process where a neutral third-party, the mediator, facilitates the disputants’ negotiation process for a private and amicable settlement.
For such disputes, parties can mediate under SMC’s Mediation Procedure.
Fees
Parties pay the mediation fees below for the Mediation Procedure.
| MEDIATION PROCEDURE FEE (For disputes up to $60,000) |
||
| A non-refundable filing fee of $27.25 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. |
||
| Sum in dispute | Mediation fees | Hourly rate |
| Up to $20,000 | $218.00 | $54.50 |
| Above $20,000 and up to $40,000 | $305.20 | $76.30 |
| Above $40,000 and up to $60,000 | $392.40 | $98.10 |
| * The figures above are in Singapore dollars and inclusive of GST.
** Each party will be charged a mediation fee for up to 4 hours of mediation. When the mediation extends beyond the 4 hours, each party will be charged at the applicable hourly rate as indicated above for each additional hour (or part thereof). |
||
| MEDIATION PROCEDURE FEE (For disputes above $60,000) |
|
| A non-refundable filing fee of $272.50 is to be borne by each party, applicable to all mediations administered by the Singapore Mediation Centre. | |
| Sum in dispute | Mediation fees |
| Above $60,000 and up to $100,000 | $981.00 per party per day |
| Above $100,000 and up to $250,000 | $1,308.00 per party per day |
| Above $250,000 and up to $500,000 | $1,308.00 per party per day |
| Above $500,000 and up to $1,000,000 | $3,542.50 per party per day |
| Above $1,000,000 and up to $2,500,000 | $4,632.50 per party per day |
| Above $2,500,000 and up to $5,000,000 | $5,722.50 per party per day |
| Above $5,000,000 and up to $10,000,000 | $7,030.50 per party per day |
| Above $10,000,000 and up to $20,000,000 | $8,447.50 per party per day |
| Above $20,000,000 and up to $50,000,000 | $10,082.50 per party per day |
| Above $50,000,000 | $12,262.50 per party per day |
| * The figures above are in Singapore dollars and inclusive of GST. | |
Please note that if parties choose their own mediator(s), the selected mediator(s) may charge his/her commercial rates and the above mediation fee will not be applicable.
For more information, please refer to the mediation procedures and fees on the Documents & Forms page:
Neutral Evaluation
Alternatively, SMC also offers neutral evaluation where an unbiased third party hears your case either through written briefs and/or oral presentations.
SMC works with a distinguished panel of neutral evaluators comprising former Supreme Court judges, judicial commissioners and senior counsel with extensive experience and knowledge in deciding legal issues.
This adjudicatory process, where the neutral evaluator considers the merits of your case such as technical evaluations or points of law, allows contending parties to better understand the strengths and weaknesses of their case.
Parties can choose whether to have a binding opinion or not and opt for a documents-only evaluation or an evaluation with hearing(s). Where parties choose to have a binding opinion, neutral evaluation allows parties to have a speedy and cost-effective ruling, avoiding hefty litigation or arbitration bills. The process is entirely private and confidential.
Fees
Parties will have to pay SMC’s administrative fee, which is dependent on the sum of the dispute set out below.
| SMC’S ADMINISTRATIVE FEE | |
| Sum in dispute | Mediation fees |
| Up to $500,000 | $763.00 |
| $500,001 to $1,000,000 | $1,089.00 |
| $1,000,001 to $5,000,000 | $1,635.00 |
| Above $5,000,000 | $2,180.00 |
| * The figures above are in Singapore dollars and inclusive of GST. | |
In addition, they will have to pay the neutral evaluator whose rate may range from $500 – $1,200 per hour depending on their experience. The cost of the neutral evaluation will depend on the total number of hours spent by the neutral evaluator, which in turn is dependent on the nature and complexity of the dispute.
Other optional expenses include charges for venue and refreshments.
For more information, please refer to the neutral evaluation rules and fees on the Documents & Forms page: