Managing conflict is important to create a healthy work environment not only to retain your employees but also to make them more productive and gain a competitive edge in the market.

With Singapore making a name for itself as a centre for dispute resolution, even an old hand like Britain has said it can “learn a lot from the approach Singapore has taken in recent decades” on the subject.

Just like other aspects of the Mediation process, the best mediators will be those who are able, through self-reflection, curiosity and gentle stewardship, to guide others in conflict to the right process for them.

For the Singapore Convention to succeed, parties must be willing to engage in cross-border mediation. Mediation may be just the tool to deliver the successful outcome we all know is possible.

In mediation, the parties who acknowledge, understand and actively work to address their biases consistently have the best results.

Individuals with disabilities should have access to tools to settle all types of conflicts including discrimination issues. Mediation is a tool that is useful and practical for all members of society including this population.

Virtual mediation is becoming the norm and may stay with us long after the Covid-19 pandemic passes. Find out the tips for maximising your virtual mediation experience.

Disputes are often multilayered, and it takes a skilled mediator to peel them back and understand what is at the core. A superior mediator has the skill to read between the lines and intuitively understand what the issues are that are not spoken about.

The gap between participation and outcome is one of the reasons why people are hesitant to engage. It’s not that resolution doesn’t happen, it’s the fact that parties can’t make it happen. Reaching agreement isn’t something that either party can control. 

Remote mediation has presented an opportunity to rethink the mediation process and brings a welcome change to typical daily patterns.