Managing Conflicts at the Workplace – 7 to 8 May 2025
Conflicts and misunderstandings are inherent in any workplace environment; left unaddressed, issues can detrimentally impact morale, productivity, and staff retention. This comprehensive course is specifically tailored to provide learners with the essential skills and knowledge required to adeptly navigate workplace conflicts. Through this course, learners will learn to pinpoint the root causes of conflicts, defuse tense situations, and devise mutually beneficial resolutions.
Who Should Attend
This course is designed for those seeking to enhance their conflict management proficiencies at the workplace:
- Employees at all levels
- Managers and supervisors
- Human Resources personnel
- Team leaders
Learning Objectives
At the end of this course, learners will be able to:
- Perform roles and responsibilities to minimise sources of conflicts in teams.
- Practice collaborative conflict resolution to resolve conflicts.
- Employ diverse conflict management techniques.
- Engage assistance within and outside the organisation to help resolve conflict situations.
- Document the details of the conflict in accordance with regulatory requirements and organisational procedures.
|
Course Date |
Day 1: 7 May 2025 9.00 am to 1.00 pm: Online learning (via Zoom) Day 2: 8 May 2025 9.00 am to 6.00 pm: Classroom training (in-person) |
|
Assessment for SSG-funded participants ONLY* |
WSQ Written Assessment: 8 May 2025 (6.00 pm — 8.00 pm) WSQ Online Feedback Session^: 15 May 2025 |
For other course dates, please click here.
Course fees
| Type | Registration Fee (inclusive of 9% GST) From 1 January 2024 |
| Regular | $739.02 (Full Fee) $400.02* (Nett Fee) |
| Early Bird | $662.72 (Full Fee) $358.72* (Nett Fee) |
*Please note that the funding quantum is subjected to SkillsFuture Singapore (SSG). SMC does not guarantee the amount of funding approved by SkillsFuture Singapore.
As an Approved Training Organisation (ATO), this training programme is accredited under the Singapore Workforce Skills Qualifications’ Skills Development Fund (SDF) and is subsidised by SkillsFuture Singapore (SSG).
*SSG Funding Schemes
To receive the training grants/subsidies, participants must complete the following:
- WSQ Written Assessment & Reflection: Conducted at the end of Day 2 class. (6-8pm)
- WSQ Oral Feedback Session: Scheduled for the week following the written assessment. (20-min timeslot)
Baseline SkillsFuture Funding (BSF):
Singaporeans and Permanent Residents (SPR) aged 21 years and above are eligible.
Mid-Career Enhanced Subsidy (MCES):
Singaporeans aged 40 and above are eligible.
Enhanced Training Support for SMEs (ETSS):
SME-sponsored – Singapore Citizens or Singapore Permanent Residents (SPR) are eligible.
SkillsFuture Credit Scheme
SkillsFuture Credit Usage (For Self-Sponsored Individuals)
All Singaporeans who are 25 years and above may also use their available SkillsFuture credit to offset their course fee.
SMC courses do not fall under the SkillsFuture Credit (Mid-Career) tier, as SMC does not offer any courses that fall under the following categories. Therefore, you will not be able to utilise your SkillsFuture Credit (Mid-Career) for any of our SMC courses.
Based on the link provided: SkillsFuture Credit (Mid-Career), the courses eligible for SkillsFuture Credit (Mid-Career) include:
- Institute of Higher Learning (IHL) full qualifications and shorter modules that stack to a full qualification,
- MOE-subsidised full qualifications from the University of the Arts Singapore and Arts Institutions,
- SkillsFuture Career Transition Programmes (SCTP), which are train-and-place programmes in sectors with good hiring opportunities,
- Courses aligned to training requirements in Progressive Wage Model (PWM) sectors, and
- Workplace Literacy and Numeracy courses.
You can view the full list of SkillsFuture Credit (Mid-Career)-eligible courses here.
Policies
Prior to course registration, please ensure to read the course schedule and policies here.
Contact
For more information, please contact:
Training Department
Tel: +65 6335 5036 / +65 6232 1414
Fax: +65 6333 5085
Email: [email protected]
- Notice
SMC reserves the right to cancel a training programme or Mediation Skills Assessment, and to change published details without prior notice. SMC also reserves the right to change its terms and conditions at any time.
