Managing Conflicts at the Workplace – 14 to 15 April 2025
Conflicts and misunderstandings are inherent in any workplace environment; left unaddressed, issues can detrimentally impact morale, productivity, and staff retention. This comprehensive course is specifically tailored to provide learners with the essential skills and knowledge required to adeptly navigate workplace conflicts. Through this course, learners will learn to pinpoint the root causes of conflicts, defuse tense situations, and devise mutually beneficial resolutions.
Who Should Attend
This course is designed for those seeking to enhance their conflict management proficiencies at the workplace:
- Employees at all levels
- Managers and supervisors
- Human Resources personnel
- Team leaders
Learning Objectives
At the end of this course, learners will be able to:
- Perform roles and responsibilities to minimise sources of conflicts in teams.
- Practice collaborative conflict resolution to resolve conflicts.
- Employ diverse conflict management techniques.
- Engage assistance within and outside the organisation to help resolve conflict situations.
- Document the details of the conflict in accordance with regulatory requirements and organisational procedures.
|
Course Date |
Day 1: 14 April 2025 9.00 am to 1.00 pm: Online learning (via Zoom) Day 2: 15 April 2025 9.00 am to 6.00 pm: Classroom training (in-person) |
|
Assessment for SSG-funded participants ONLY* |
Written assessment: 15 April 2025 (6.00 pm — 7.30 pm) |
For other course dates, please click here.
Course fees
| Type | Registration Fee (inclusive of 9% GST) From 1 January 2024 |
| Regular | $739.02 (Full Fee) $400.02 (Nett Fee) |
| Early Bird | $662.72 (Full Fee) $323.72 (Nett Fee) |
*Please note that the funding quantum is subjected to SkillsFuture Singapore (SSG). SMC does not guarantee the amount of funding approved by SkillsFuture Singapore.
Policies
Prior to course registration, please ensure to read the course schedule and policies here.
Contact
For more information, please contact:
Training Department
Tel: +65 6335 5036 / 6335 5039 / 6335 5021
Fax: +65 6333 5085
Email: [email protected]
- Notice
SMC reserves the right to cancel a training programme or Mediation Skills Assessment, and to change published details without prior notice. SMC also reserves the right to change its terms and conditions at any time.
