Course

Managing Conflicts at the Workplace

Conflicts and misunderstandings are inherent in any workplace environment; left unaddressed, issues can detrimentally impact morale, productivity, and staff retention. This comprehensive course is specifically tailored to provide learners with the essential skills and knowledge required to adeptly navigate workplace conflicts. Through this course, learners will learn to pinpoint the root causes of conflicts, defuse tense situations, and devise mutually beneficial resolutions.

Who Should Attend

This course is designed for those seeking to enhance their conflict management proficiencies at the workplace:

  • Employees at all levels
  • Managers and supervisors
  • Human Resources personnel
  • Team leaders

Learning Objectives

At the end of this course, learners will be able to:

  • Perform roles and responsibilities to minimise sources of conflicts in teams.
  • Practice collaborative conflict resolution to resolve conflicts.
  • Employ diverse conflict management techniques.
  • Engage assistance within and outside the organisation to help resolve conflict situations.
  • Document the details of the conflict in accordance with regulatory requirements and organisational procedures.

 

Course Date Day 1: 11 March 2024
9am to 1pm: Live Online learning (via Zoom)

Day 2: 12 March 2024
9am to 6pm: Classroom training (in-person)
Assessment for SSG-funded participants ONLY*

 

 Written assessment: 12 March 2024
(6.00pm — 7.30pm)

WSQ Online oral session^: 19 March 2024

 

^Participant may be required to attend an online feedback session with the assessor for assessment submission clarifications. Timing for the online feedback session will be advised and each participant may be allocated a 30-min slot.

Course fees

Type Registration Fee (inclusive of  9% GST)
From 1 January 2024 
Regular $739.02 (Full Fee)
$400.02 (Nett Fee)
Early Bird $662.72 (Full Fee)
$323.72 (Nett Fee)

*Please note that the funding quantum is subjected to SkillsFuture Singapore (SSG). SMC does not guarantee the amount of funding approved by SkillsFuture Singapore.

Registration

Interested applicants may register for this training programme through our online form here.

Please click here on how to proceed with the registration via Skilleto.

Contact
For more information, please contact:

Training Department
Tel: +65 6335 5036 / +65 6232 1414 / +65 6335 5039
Fax: +65 6333 5085
Email: [email protected]

  • Notice
    SMC reserves the right to cancel a training programme or Mediation Skills Assessment, and to change published details without prior notice. SMC also reserves the right to change its terms and conditions at any time.

Eligibility criteria 

Learners are assumed to be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5 or C6 in GCE “N” Level English.

 

  • SkillsFuture Funding Schemes

    As an Approved Training Organisation (ATO), this training programme is accredited under the Singapore Workforce Skills Qualifications’ Skills Development Fund (SDF) and is subsidised by SkillsFuture Singapore (SSG).

    As an Approved Training Organisation (ATO), this training programme is accredited under the Singapore Workforce Skills Qualifications’ Skills Development Fund (SDF) and is subsidised by SkillsFuture Singapore (SSG).

    Course Information

    Course Code: TGS-2018504925
    Funding validity period: 04 Dec 2023 to 03 Dec 2025
    Mode of training*: Online learning via Zoom (Day 1) and Classroom, in-person (Day 2)

    *Refer to “Course Information” tab

    Company-Sponsored
    Company-sponsored trainees who wish to claim programme funding must comply strictly with the funding guidelines set out in the SSG Terms & Conditions. Placements are limited and available on a first-come-first-serve basis. For more information, please click here.

    Course fee subsidies and absentee payroll funding are available for employers sponsoring employees who are either Singapore Citizens or Permanent Resident.

    For the latest Course Fee Funding table for employers, please click here.

    Self-Sponsored Individuals
    Course fee subsidies are available for self-sponsoring individuals who are either Singapore Citizens or Permanent Resident.

    For the latest Course Fee Funding table for self-sponsored individuals, please click here.

    Full fee and nett fee for Managing Conflicts on the Frontline

    For Singaporeans and Permanent Residents who are eligible for course subsidies, you will only need to pay the Nett Fee (with GST). Please contact us for more details.

    Non-Singaporeans and non-Permanent Residents will need to pay the full course fee (with GST).

    Please note that SkillsFuture Singapore has revised the course fee funding for courses starting on or after 1 Jan 2022. Funding quantum is subjected to SkillsFuture Singapore. The table below shows the maximum possible funding. SMC does not guarantee the amount of funding approved by SkillsFuture Singapore.

     

    Type of sponsor

    		  

    Type of SSG funding

    		 Estimated Total
    SSG funding    		 Full course fee Nett course fee GST
    (9% of Full Course Fee)     		 Full course fee
    (inclusive of 9% GST)    		 Nett course fee
    (inclusive of 9% GST)
    • Self-Sponsored
    • Company Sponsored (Non-SME only)
    		 Baseline SkillsFuture Funding Only $339.00 [R] $678.00

    [E] $608.00

    		 [R] $339.00

    [E] $269.00

    		 [R] $61.02

    [E] $54.72

    		 [R] $739.02

    [E] $662.72

    		 [R] $400.02

    [E] $323.72
    • Self-Sponsored
    • Company Sponsored (Non-SME and SME)
    		  

    Baseline SkillsFuture Funding

     

    Mid-career Enhanced Subsidy (MCES)**

    		 $339.00+ $135.60 = $474.60 [R] $678.00

    [E] $608.00

    		 [R] $203.40

    [E] $133.40

    		 [R] $61.02

    [E] $54.72

    		 [[R] $739.02

    [E] $662.72

    		   [R] $264.42

    [E] $188.12
    • Company Sponsored (SME only)
    		 Baseline SkillsFuture Funding

     

    Enhanced Training Support for SMEs (ETS)***

    		 $339.00+ $135.60 = $474.60 R] $678.00

    [E] $608.00

    		 [R] $203.40

    [E] $133.40

    		 [R] $61.02

    [E] $54.72

    		 [R] $739.02

    [E] $662.72

    		  [R] $264.42

    [E] $188.12

    Fees are quoted in Singapore Dollars. Funding amount is subjected to SkillsFuture Singapore (SSG) and changes.

    *Regular [R]  Early bird [E]

    **Mid-career Enhanced Subsidy (MCES): Applicants must be Singapore Citizen or Permanent Residents and be 40 years and above.

    *** Enhanced Training Support for SMEs (ETS):  For more information on eligibility criteria, please click here.

  • SkillsFuture Credit Scheme

    All Singaporeans who are 25 years and above may also use their available SkillsFuture credit to offset their course fee. For more information, please click here.

    All Singaporeans who are 25 years and above may also use their available SkillsFuture credit to offset their course fee. For more information, please click here.

Participants who would like to become an SMC Accredited Mediator may take the Mediation Skills Assessment (MSA) after completing both Strategic Conflict Management for Professionals Modules 1 and 2. Those who want to further their mediation practice by becoming internationally certified, may then apply to become a Qualified Mediator with the International Mediation Institute. Only participants who complete Strategic Conflict Management for Professionals (Module 1) after 1 January 2019 are eligible to be considered for this application.

Please note that passing the Mediation Skills Assessment (MSA) will allow you to describe yourself as an SMC Accredited Mediator. This does not guarantee emplacement on SMC’s panel of Mediators.