This specialized programme equips frontline officers and community-facing professionals with direct conflict resolution capabilities essential for de-escalating tensions, mediating incidents, and addressing misunderstandings at the point of first contact, before situations deteriorate into formal disputes or threaten community harmony.

By the end of the course, learners will be able to:

 

This practical one-day programme introduces healthcare professionals to the fundamentals of interest-based negotiation, equipping them with structured tools to manage difficult conversations, align stakeholder interests, and achieve sustainable outcomes in complex healthcare environments.

By the end of the course, learners will be able to:

Strategic Conflict Management for Professionals Module 1 is an intensive two-day training programme conducted by SAL-SMC to learn the foundations of interest-based mediation which focuses on the disputing parties’ interests and encourages a broader range of solutions.

You will learn about the nature of conflicts and the most effective techniques to manage them. These fundamental dispute resolution strategies can be applied in diverse situations to manage work relationships within an organisation or with external parties, or to build stronger and more effective teams.

This is a highly interactive training programme with role plays and exercises. Anyone who is interested in acquiring mediation skills, including lawyers as well as C-suite executives, professionals, managers and other executives who want to advance their professional skills, should attend this training.

Participants will be able to:

Effective Business Negotiations is a practical, high-impact training programme designed to equip professionals with structured negotiation strategies, communication tools, and techniques to navigate complex client-facing discussions.

Grounded in real-world commercial scenarios, this programme focuses on helping participants achieve better outcomes while managing resistance, handling rejection, and building long-term client relationships. This is a highly interactive workshop featuring simulations, case analysis, and role plays. It is suitable for professionals involved in business development, client management, and commercial decision-making.

By the end of the course, learners will be able to:

This course counts towards certification under the Junior Lawyers Professional Certification Programme offered by the Singapore Academy of Law. 

This programme equips employees with essential conflict resolution skills to address workplace disputes proactively. Participants will learn effective communication strategies, negotiation techniques, and facilitation and mediation methods to foster positive working relationships.

Through real-life scenarios and interactive learning activities, this course aims to empower employees to navigate challenging situations with confidence and professionalism, preventing conflict situations from escalating and endangering themselves at work and to contribute to a harmonious and productive work environment.

By the end of this programme, learners will be able to:

The Singapore Mediation Lecture & Appreciation Lunch is an annual event dedicated to advancing awareness and understanding of mediation and alternative dispute resolution (ADR). Bringing together legal practitioners, academics, and industry professionals, the lecture serves as a platform for thought leadership, knowledge-sharing, and discussion on the evolving role of mediation in resolving disputes both locally and internationally.

Singapore Mediation Lecture & Appreciation Lunch 2026 will be held on 27 August 2026.

Date: Thursday, 27 August 2026
Venue: Shangri-la Hotel, Tower Ballroom, 22 Orange Grove Rd, Singapore 258350
Time: 09:00 to 14:30 hrs
Dress Code: Business Attire

More details will be released soon.

Past Editions

 

Mediation Advocacy is a specialised training programme designed to equip lawyers and professionals with the strategic, legal, and practical skills required to represent clients effectively in mediation. Unlike litigation, mediation demands a distinct advocacy approach, one that balances persuasion with collaboration, and strategy with flexibility.

This programme focuses on how advocates can add value throughout the mediation process: from preparing clients and developing negotiation strategies, to managing dynamics during mediation sessions and achieving durable settlement outcomes.

Participants will gain a deep understanding of the advocate’s role in mediation, and learn how to navigate both the legal and relational dimensions of disputes to maximise client outcomes.

This is a highly interactive programme featuring simulations, role plays, and realistic case scenarios. It is suitable for lawyers, in-house counsel, and professionals who represent parties in disputes or negotiations.

By the end of this programme, learners would be able to:

We offer customisable training programmes for companies and organisations that seek to equip their staff in the art of mediation, negotiation and conflict resolution. We tailor the content of our training to meet your goals, whether it is to learn how to manage conflicts within the organisation or with external parties, or build stronger teams through effective communication and managing conflicts constructively.

Our clients come from diverse backgrounds, including government organisations, tertiary institutions, professional and trade associations, and business organisations in Singapore and abroad. We have many repeat clients who appreciate the value of training their staff in conflict resolution skills.

SMC has conducted extensive training outside Singapore. We have conducted training programmes in ASEAN countries, in other parts of Asia, the Middle East, the South Pacific region and in Europe.

We also conduct training programmes for trainers to equip them with the necessary skills to run their companies’ internal programmes on mediation, negotiation and conflict resolution effectively.

Contact

For more information, please contact:
Training Department
Tel: +65 6335 5028
Fax: +65 6333 5085
Email: [email protected]

The International Mediation Institute (IMI), based in the Netherlands, is the only international standards-setting body for mediation. It aims to promote transparency and high competency standards in mediation practice worldwide. IMI certifies mediators to assure quality and professionalism in the field. Its certification is acknowledged and recognised by courts and various private dispute resolution bodies around the world, and allows certified mediators to offer their service for international clients.

SMC’s Strategic Conflict Management for Professionals (Module 1 & 2) and Mediation Skills Assessment (MSA) qualifies mediators for IMI Certification. Our programme meets the IMI criteria and has been approved by the Independent Standards Commission of IMI. For more information on IMI, please click here.

The Singapore International Mediation Institute (SIMI) is an independent professional standards body for mediation in Singapore and the region. The SIMI credentialing scheme is an approved certification scheme. This scheme recognises the experience of professional mediators who practise cross-border mediation in Asia.

SIMI recognises SMC as a SIMI Registered Training Provider (SIMI RTP) and SIMI Qualifying Assessment Program (SIMI QAP). The recognition allows SMC to train and assess individuals for the purposes of becoming a SIMI Accredited Mediator or a SIMI Certified Mediator.

The SIMI credentialing scheme has four tiers. Mediators may apply for any of the tiers depending on their level of experience. For more information on SIMI, please click here.