This specialized programme equips frontline officers and community-facing professionals with direct conflict resolution capabilities essential for de-escalating tensions, mediating incidents, and addressing misunderstandings at the point of first contact, before situations deteriorate into formal disputes or threaten community harmony.

By the end of the course, learners will be able to:

 

This practical one-day programme introduces healthcare professionals to the fundamentals of interest-based negotiation, equipping them with structured tools to manage difficult conversations, align stakeholder interests, and achieve sustainable outcomes in complex healthcare environments.

By the end of the course, learners will be able to:

Strategic Conflict Management for Professionals Module 1 is an intensive two-day training programme conducted by SAL-SMC to learn the foundations of interest-based mediation which focuses on the disputing parties’ interests and encourages a broader range of solutions.

You will learn about the nature of conflicts and the most effective techniques to manage them. These fundamental dispute resolution strategies can be applied in diverse situations to manage work relationships within an organisation or with external parties, or to build stronger and more effective teams.

This is a highly interactive training programme with role plays and exercises. Anyone who is interested in acquiring mediation skills, including lawyers as well as C-suite executives, professionals, managers and other executives who want to advance their professional skills, should attend this training.

Participants will be able to:

Effective Business Negotiations is a practical, high-impact training programme designed to equip professionals with structured negotiation strategies, communication tools, and techniques to navigate complex client-facing discussions.

Grounded in real-world commercial scenarios, this programme focuses on helping participants achieve better outcomes while managing resistance, handling rejection, and building long-term client relationships. This is a highly interactive workshop featuring simulations, case analysis, and role plays. It is suitable for professionals involved in business development, client management, and commercial decision-making.

By the end of the course, learners will be able to:

This course counts towards certification under the Junior Lawyers Professional Certification Programme offered by the Singapore Academy of Law. 

This programme equips employees with essential conflict resolution skills to address workplace disputes proactively. Participants will learn effective communication strategies, negotiation techniques, and facilitation and mediation methods to foster positive working relationships.

Through real-life scenarios and interactive learning activities, this course aims to empower employees to navigate challenging situations with confidence and professionalism, preventing conflict situations from escalating and endangering themselves at work and to contribute to a harmonious and productive work environment.

By the end of this programme, learners will be able to:

Mediation Advocacy is a specialised training programme designed to equip lawyers and professionals with the strategic, legal, and practical skills required to represent clients effectively in mediation. Unlike litigation, mediation demands a distinct advocacy approach, one that balances persuasion with collaboration, and strategy with flexibility.

This programme focuses on how advocates can add value throughout the mediation process: from preparing clients and developing negotiation strategies, to managing dynamics during mediation sessions and achieving durable settlement outcomes.

Participants will gain a deep understanding of the advocate’s role in mediation, and learn how to navigate both the legal and relational dimensions of disputes to maximise client outcomes.

This is a highly interactive programme featuring simulations, role plays, and realistic case scenarios. It is suitable for lawyers, in-house counsel, and professionals who represent parties in disputes or negotiations.

By the end of this programme, learners would be able to:

Adjudication Accreditation Module 1: Commonly encountered construction law issues

This two-day module builds the legal foundation adjudicators need to handle construction disputes with confidence. Day 1 covers the core principles of contract law: how contracts are formed and documented, how they are interpreted, and how express, implied and incorporated terms operate. It then moves to breach of contract, remedies and termination, and closes with an overview of dispute resolution options, including arbitration, litigation, neutral evaluation and adjudication. Day 2 focuses on the issues that come up most often in construction claims: variations (with and without contractual provisions, and their effect on subcontractors), delay and extension of time claims, time-at-large arguments, defences to liquidated damages, and how to present and defend claims for defective work.

Adjudication Accreditation Module 2: Security of Payment Act adjudication

This two-day module covers the practice of adjudication under the Security of Payment Act. Day 1 explains why the Act exists and how it is structured, including recent amendments. It then covers the form, content and timelines of payment claims, adjudication applications and responses, the adjudicator’s duties and powers under Sections 16 and 17, and how adjudication reviews and setting-aside applications work. Day 2 begins with the enforcement of adjudication determinations, then works through jurisdictional and substantive issues that commonly arise in adjudication. These include non-compliant payment claims, the prima facie standard, proving variations, retention monies and prior determinations. The day finishes with sessions on conducting adjudication conferences, the code of conduct and ethics, and writing a sound adjudication determination. Each day ends with a tutorial and discussion.

Pathway to Appointment as an SMC Adjudicator

Upon successful completion of both modules, participants may be considered for appointment as an adjudicator Singapore Mediation Centre (SMC)’s Register of Adjudicators.

The Selection Panel will review all applications received. Candidates must fulfil the following: 

We offer customisable training programmes for companies and organisations that seek to equip their staff in the art of mediation, negotiation and conflict resolution. We tailor the content of our training to meet your goals, whether it is to learn how to manage conflicts within the organisation or with external parties, or build stronger teams through effective communication and managing conflicts constructively.

Our clients come from diverse backgrounds, including government organisations, tertiary institutions, professional and trade associations, and business organisations in Singapore and abroad. We have many repeat clients who appreciate the value of training their staff in conflict resolution skills.

SMC has conducted extensive training outside Singapore. We have conducted training programmes in ASEAN countries, in other parts of Asia, the Middle East, the South Pacific region and in Europe.

We also conduct training programmes for trainers to equip them with the necessary skills to run their companies’ internal programmes on mediation, negotiation and conflict resolution effectively.

Contact

For more information, please contact:
Training Department
Email: [email protected]

Strategic Conflict Management for Professionals Module 2 builds on the basics of interest-based mediation which focuses on finding solutions based on the interests of disputing parties and dispute resolution concepts covered in Module 1.

This three-day programme conducted by SAL-SMC is highly interactive with role plays and exercises and is taught by experienced faculty. It is suitable for anyone who wants to be trained in mediation, including lawyers, C-suite executives, professionals, managers and other executives who want to advance their professional skills.

Participants will be able to: